SHIPPING POLICY

Effective March 18, 2020 and until further notice, our shipping estimates is subject to modification due to the impact of COVID-19. 


Where do you ship to?

We ship to UK mainland only.


Do I have to pay shipping costs?

Yes and no. We offer free shipping on products over £30. Any order below this threshold is going to come with shipping costs of £3,25.

This means that if you order an espresso machine and/or a coffee grinder, you don't pay any shipping costs. If you order coffee or an accessory and the total amount is under £30, you do have to pay £3,25 shipping costs. 


Is it possible to modify the products in my order?

This is possible as long as the order has not been processed for shipment. Once the order has been processed for shipment, it cannot be altered or adjusted in any way.


How long does it take for an order to be processed?

All items are processed on the same day or within 1-2 business days. It depends on the item that is being purchased as we work with several manufacturers that adopt different processing times. You can find this information on the product page of the product that you are interested in. 


When will I receive my order?

The expected delivery time depends on the product that is being ordered. We work with national partners as with partners located in Italy. Delivery time ranges from ‘next day delivery’ to three weeks. You can find this information on the product page of the product that you are interested in.If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in shipment of your order, we will contact you via email (or telephone).


Do you ship to P.O. boxes?

Unfortunately, we do not ship to P.O. boxes. We only ship to valid street addresses.


I haven’t received my order!

If you have ordered multiple items, items can be split into multiple shipments with independent delivery time. Furthermore, we recommend thoroughly checking around your doors and patios. Oftentimes, carriers will place them around or behind other objects to keep them out of sight. If you have confirmed that all shipments on your order have been received but an order/product is missing or incomplete, please contact us. 


Can I change my delivery address?

Once an order has been dispatched, we cannot change or reroute the delivery address.


My order has been delayed!

Effective March 18, 2020 and until further notice, our shipping estimates is subject to modification due to the impact of COVID-19.


What do I do if I receive a damaged product?

If you believe the product you received is broken or damaged, contact us directly at info@fullcoffeemachines.co.uk. Be sure to take pictures or video of any damage you find and send it to us. Keep all of the packaging used to deliver the product to you. This packaging is required to process a damage claim. 


How quickly do I need to report damage?

Please report the damage as soon as possible but not later than 14 calendar days after receiving your product. Claims reported outside of this window cannot be processed.


I don’t have the damaged product anymore!

Completing a claim will require successfully recovering the damaged product. If the product is not available, we will be unable to honor your request.