REFUND POLICY

Cancelations

If you placed an order and you wish to cancel, this can only be done if the order has not been processed for shipment. Once an order has been processed for shipping, it cannot be cancelled. Orders eligible for cancellation can only be cancelled by contacting us by phone. If an order has been processed for shipment, it cannot be cancelled. When your order arrives, you must initiate a return. The balance of a cancelled order will be refunded to the original form or payment(s). You will receive the credit as soon as possible, depending on your card issuer's policies. For credit card payments, it may take 5 to 10 business days for a refund to show up on your credit card statement.


Returns

If you are not 100% satisfied with your purchase, we’re here to help. We offer a full money-back guarantee for all purchases made on our website. You can return the product and get a full refund no questions asked. You can return a product for up to 14 calendar days from the date you received it. In order to be eligible for a return:

- the item must be in the same condition you received it.

- the item must be unused. 

- the item must be undamaged.

- the item must be in the original packaging. 

- you must provide the invoice.


How can I return an item?

Returns are done in 3 easy steps:

Step 1: Call us or send us an email to let us know that you want to return an item. 

Step 2: Fill in the Return Form. Download here.

Step 3: Return the item along with Return Form and invoice  We recommend that you use a tracked delivery service when returning an item as we cannot be held responsible for any parcel lost during transit to us.


Can I return part of a package?

Yes, no problem. Be aware that when you purchase a package, the price of each included item is lower than the regular retail value if purchased separately. If you return one or more items from a package, the refund will reflect the discounted price of the item based off of the package price. You will not receive full retail value for the package item returned. 


Are there any items that are non-returnable?

Yes. For health and safety, all coffee is non-returnable, regardless of whether or not the product is opened or unopened. Any parts, opened or used accessories (such as tampers or pitchers) or spare parts for an espresso machine or grinder are non-returnable.

Note: Orders outside of their return window are not eligible for return.


Refund

Once we receive your item, we will inspect it. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to the original method of payment you’ve used during the purchase. You will receive the credit as soon as possible, depending on your card issuer's policies. For credit card payments, it may take 5 to 10 business days for a refund to show up on your credit card statement.


If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at info@fullcoffeemachines.co.uk. 


The customer is responsible for paying shipping costs for returning the item. Shipping costs for returning items are non-refundable, unless the item is faulty or damaged through no fault of your own. We recommend that you use a tracked delivery service when returning an item as we cannot be held responsible for any parcel lost during transit to us.